1. Return & Refund Policy

Effective Date: 04/09/2025

At Lapshark.com, we aim to provide our customers with quality refurbished laptops and accessories. If you are not fully satisfied with your purchase, this Return & Refund Policy explains your options.

1. Returns Eligibility

• Returns are accepted within 7 days of delivery.
• The product must be:
  • In its original condition, unused, and unaltered.
  • Packed in original box with all accessories, warranty cards, manuals, and invoices.
• Items damaged due to misuse, mishandling, liquid spillage, or unauthorized repairs are not eligible.

2. Non-Returnable Items

• Software, digital products, and licenses.
• Accessories (e.g., chargers, cables, headphones) unless delivered defective.
• Products purchased during clearance or “as-is” sale.

3. Refund Process

• Once your return is received and inspected, we will notify you about approval or rejection.
• Approved refunds will be processed within 7–10 working days to your original payment method.
• In case of COD orders, refunds will be issued via bank transfer/UPI.

4. Replacement

• If the product delivered is defective or incorrect, you may request a replacement (subject to stock availability).
• If a replacement is not possible, a full refund will be issued.

5. Shipping Costs

• Return shipping is free only if the product is defective, damaged, or wrongly delivered.
• For all other returns (e.g., change of mind), customers must bear return shipping charges.

📩 For return requests, contact us at support@sysnut.com with your order ID and issue details.