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Warranty Policy

Lapshark is committed to delivering high-quality refurbished products. This policy outlines the terms and conditions under which we offer warranty service for our hardware products and accessories.

Standard Warranty

6 Months for all laptops and Apple devices.

Comprehensive Coverage

Covers Motherboard, Screen, RAM, HDD, and original accessories.

Hassle-Free Service

Free pickup and drop for eligible claims. Onsite engineer visit available.

Warranty Period

All Laptops & Apple Products

Valid for 6 Months from the date of original retail purchase.

Accessories

6 Month Warranty on accessories included in the original packaging.

Exclusions

Motorola Tri-Band AC2200 WiFi Mesh System is not covered under warranty.

Extended Warranty: Customers may purchase an extended warranty providing additional coverage for up to two years.

What is Covered

We warrant that the refurbished hardware and accessories are free from defects in materials and workmanship under normal use.

  • Screen
  • Motherboard
  • Keyboard
  • Hard Drive & RAM
  • Original Accessories (6 Months)

Battery Warranty: Battery warranty will be claimed only if the battery is completely dead/non-functional.

What is Not Covered

  • Third-party accessories not from Lapshark
  • Software (OS, Applications, Drivers)
  • Consumable parts (Batteries) unless completely dead
  • Superficial damage (scratches, dents)
  • Damage from external causes (liquid, fire, drops)
  • Unauthorized repairs or modifications
  • Removed or defaced serial numbers
  • Stolen products or those locked by passcodes

How to Obtain Warranty Service

01

Contact Support

Reach out via our Contact Us page with proof of purchase.

02

Remote Diagnosis

We resolve issues remotely within 24-48 hours via troubleshooting.

03

Engineer Visit

Onsite engineer visits within 5-6 working days for serviceable locations.

04

Resolution

Repair at facility, or replacement with equivalent value unit if unrepairable.

Looking for payment, COD, or refund details? Those are covered in full on our Returns & Refunds policy.

View Returns & Refunds Policy

Your Responsibilities

  • Data Backup: You are responsible for backing up all data. We are not liable for data loss during repair or replacement.
  • Proof of Purchase: Required to validate warranty status.
  • Passwords: You must remove security locks/passwords before service.
  • Availability: Ensure you are available to receive warranty service or product delivery.

Shipping & Handling

If warranty service is required for a covered defect, Lapshark covers shipping costs. If ineligible, you may be responsible.

Ensure proper packaging when returning. We are not liable for damage due to improper packaging during transit.

Legal & Liability

No Error-Free Guarantee: We do not guarantee uninterrupted operation.

Limitation: Liability is limited to repair/replacement. We are not responsible for indirect, special, or consequential damages (loss of profit, data, etc.).

Conduct & Transferability

  • Non-Transferable: Warranty applies only to the original purchaser. Resale voids warranty.
  • Conduct: Abusive behavior towards staff may result in limitation of service. Professionalism is expected from both parties.

Policy governed by local jurisdiction laws. Last updated: December 2025.

Raise a Warranty Claim